Privacy Policy
Clear Data
Practices.
This Privacy Policy explains how RadiusOS Technologies may collect, use, disclose, retain, and protect personal information through the RadiusOS website, RadiusOS FrontDesk, Ava demonstrations, applications, forms, member areas, payments, and client services.
Controlled Business Use.
Effective Date: July 31, 2026
Collection
Information Needed
to Operate
Contact details, business information, applications, account records, payment status, website activity, support communications, and configured call data.
Use
Disclosure
Control
Defined Business Purposes
Role-Based Service Providers
Rights Depend on Applicable Law
Evaluate applications, provide services, configure Ava, process payments, secure accounts, communicate, support clients, and comply with law.
Hosting, forms, members, payments, communications, voice, AI, scheduling, analytics, and integration providers may process information.
Individuals may have rights to access, correct, delete, restrict, obtain, or otherwise control certain personal information.
Policy Sections
This Policy describes RadiusOS practices at a general level. A signed service agreement, data-processing agreement, implementation scope, client instructions, or separate notice may provide additional terms for a specific RadiusOS FrontDesk deployment.
Section 01
Scope and Who We Are
This Privacy Policy applies to RadiusOS Technologies (“RadiusOS,” “we,” “us,” or “our”) and to personal information processed through our public website, RadiusOS FrontDesk, Ava demonstrations, applications, assessments, forms, member areas, payment processes, support channels, and client services.
RadiusOS FrontDesk is a RadiusOS Technologies product. Ava is the AI receptionist used within RadiusOS FrontDesk configurations.
Personal Information We May Collect
Section 02
Contact and identity information
Name, business email, telephone number, company, role, mailing address, account identifiers, and other information used to identify or communicate with you.
Business and application information
Industry, website, locations, call volume, current call process, service information, business hours, workflow requirements, routing instructions, appointment rules, priorities, support needs, and information submitted in applications or assessments.
Account and member information
Login identifiers, account status, member permissions, access history, application status, assessment progress, booking status, and related account records.
Purchase amount, payment status, invoice details, transaction identifiers, billing contact information, subscription data, and refund records. Full payment credentials may be processed directly by payment providers rather than stored by RadiusOS.
Transaction and payment information
Communications and support information
Emails, form submissions, messages, support requests, configuration changes, consultation notes, feedback, and records of communications with RadiusOS.
Internet Protocol address, browser type, device type, operating system, referral source, pages viewed, approximate location derived from technical information, session activity, cookie identifiers, security logs, and performance information.
Device and website information
Section 03
Sources of Personal Information
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directly from you through forms, applications, assessments, accounts, payments, calls, emails, and consultations;
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from an authorized representative of your business;
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from callers who interact with a configured RadiusOS FrontDesk system;
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automatically from website, device, cookie, analytics, security, and system activity;
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from providers used for hosting, forms, accounts, payments, communications, voice, AI, scheduling, analytics, and integrations;
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from public business sources when needed to verify or configure business information; and
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from partners, referral sources, or connected client systems when authorized.
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Section 04
How We May Use Personal Information
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operate, maintain, secure, and improve the website and RadiusOS FrontDesk;
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respond to inquiries and evaluate applications;
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conduct the free application and FrontDesk readiness review and define implementation scope;
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create, configure, test, review, and support Ava workflows;
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manage accounts, permissions, member access, assessments, bookings, and support;
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process transactions, invoices, refunds, subscriptions, and payment status;
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communicate service, security, account, payment, and support information;
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provide demonstrations and consultations;
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detect fraud, abuse, unauthorized access, and technical problems;
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analyze performance, call outcomes, usage, and product effectiveness;
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enforce agreements and protect RadiusOS, clients, callers, and others;
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comply with legal, regulatory, tax, accounting, and recordkeeping obligations; and
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perform other purposes disclosed at collection or authorized by you.
Section 05
Call, Voice, Transcript, and Conversation Data
Depending on the approved configuration, applicable law, and required notice or consent, RadiusOS FrontDesk interactions may generate call metadata, caller-provided information, transcripts, summaries, classifications, routing outcomes, appointment details, messages, notifications, and other conversation records.
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Audio recording is not automatically enabled for every configuration. When recording is enabled, the client is responsible for identifying applicable consent, notice, industry, retention, employment, and telecommunications requirements unless a signed agreement assigns responsibility differently.
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Call and conversation data may be processed to complete the requested workflow, provide summaries, route calls, support the client, investigate problems, test performance, improve approved workflows, and maintain security.
Do not use RadiusOS FrontDesk to collect passwords, full payment-card data, bank credentials, Social Security numbers, protected health information, or other highly sensitive information unless the use has been specifically reviewed, authorized, secured, and documented.
Section 06
Cookies, Analytics, and Similar Technologies
RadiusOS and its website providers may use cookies, pixels, local storage, session technologies, analytics tools, and security technologies to operate the website, remember preferences, support member access, measure performance, understand usage, prevent abuse, and improve the user experience.
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Where required, cookie or privacy controls may allow you to accept, reject, or manage certain nonessential technologies. Browser settings may also allow you to block or delete cookies, although doing so may affect website functionality.
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Browser “Do Not Track” signals are not interpreted uniformly across the industry. Where legally required and technically supported, RadiusOS will respond to recognized privacy-choice signals.
Section 07
How Personal Information May Be Disclosed
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website hosting, forms, member-account, cloud-storage, security, and infrastructure providers;
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payment processors, invoicing providers, and transaction-support providers;
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voice, telecommunications, AI, transcription, messaging, scheduling, CRM, and integration providers;
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professional advisers, insurers, auditors, accountants, consultants, and legal counsel;
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government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law;
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successors or participants in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction;
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the RadiusOS client whose configured FrontDesk system processed the interaction; and
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other parties when you direct, authorize, or consent to the disclosure.
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RadiusOS does not sell personal information for monetary consideration. Some jurisdictions may define certain analytics or advertising disclosures as “sharing” or targeted advertising even when no money is exchanged. Where such laws apply, RadiusOS will provide required notices and choices.
Section 08
Payments and Financial Information
Payments may be processed through third-party payment services. RadiusOS may receive payment status, transaction identifiers, billing contact details, and limited payment information but may not receive or store the full payment credentials entered directly into the payment provider’s system.
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Do not submit banking credentials, payment-card numbers, or financial passwords through general contact forms, applications, or support messages.
Section 09
Client Data and Business Responsibility
For some RadiusOS FrontDesk services, RadiusOS processes caller and business data on behalf of a client. The client determines the approved knowledge, caller categories, data fields, routing rules, retention needs, integrations, and authorized uses of that configuration.
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The applicable service agreement or data-processing terms should define whether RadiusOS acts as a service provider, processor, contractor, independent business, or another legally recognized role for particular information.
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Clients are responsible for providing lawful instructions, obtaining required notices or consents, maintaining accurate information, limiting access, and avoiding unnecessary sensitive-data collection.
Section 10
Data Retention
RadiusOS retains personal information for as long as reasonably necessary to provide the website or services, complete transactions, maintain accounts, support clients, resolve disputes, enforce agreements, protect security, comply with legal obligations, and preserve legitimate business records.
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Retention periods vary according to information type, sensitivity, purpose, client instructions, contractual requirements, legal obligations, system limitations, and whether the information is needed for an active relationship.
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When information is no longer reasonably required, RadiusOS may delete, de-identify, aggregate, or securely dispose of it, subject to backup, legal-hold, fraud-prevention, and technical constraints.
Section 11
Security
RadiusOS uses administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. Measures may include access controls, authentication, encryption where appropriate, vendor management, logging, backups, security reviews, and incident-response procedures.
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No website, telecommunications service, artificial-intelligence system, transmission method, or storage system is completely secure. RadiusOS cannot guarantee absolute security.
Section 12
Privacy Rights
Depending on your location, relationship with RadiusOS, and applicable law, you may have the right to:
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request access to personal information;
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request correction of inaccurate information;
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request deletion of certain information;
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request a portable copy of certain information;
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object to or restrict certain processing;
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opt out of certain sales, sharing, targeted advertising, or profiling where applicable;
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withdraw consent when processing is based on consent;
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limit certain uses of sensitive personal information where applicable; and
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appeal a denied privacy request where applicable law provides that right.
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Requests should be submitted through the RadiusOS Contact page and clearly identified as a privacy request. RadiusOS may verify identity and authority before completing a request. RadiusOS will not unlawfully discriminate against an individual for exercising an applicable privacy right.
Section 13
State-Specific Privacy Disclosures
Certain United States privacy laws may require additional disclosures concerning categories of personal information, purposes, sources, recipient categories, retention, sensitive information, and privacy rights. Those requirements apply only when the relevant law covers RadiusOS or the specific processing activity.
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RadiusOS may supplement this Policy with a jurisdiction-specific notice when required. Nothing in this Policy waives or limits a nonwaivable privacy right.
RadiusOS does not use the general website to make decisions that produce legal or similarly significant effects about consumers. Any future use of automated decision-making for a legally significant purpose would require separate review, authorization, notice, and safeguards.
Section 14
Children’s Privacy
The RadiusOS website and RadiusOS FrontDesk business services are not directed to children under thirteen, and RadiusOS does not knowingly collect personal information from children under thirteen through the general website.
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If RadiusOS learns that personal information from a child under thirteen was collected without required authorization, RadiusOS will take reasonable steps to delete it.
Section 15
International Visitors and Data Transfers
RadiusOS is based in the United States. Personal information may be processed in the United States and other countries where RadiusOS or its service providers operate. Those locations may have different privacy laws from your home jurisdiction.
When legally required, RadiusOS will use an appropriate transfer mechanism or contractual safeguard for cross-border personal-data transfers.
Changes to This Policy and Contact
Section 16
RadiusOS may update this Privacy Policy to reflect changes in law, technology, providers, website features, data practices, or services. The effective date will identify the current version.
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Questions, privacy requests, and concerns should be submitted through the RadiusOS Technologies Contact page. Do not include passwords, full financial credentials, or unnecessary sensitive information.
Do not use RadiusOS FrontDesk to collect passwords, full payment-card data, bank credentials, Social Security numbers, protected health information, or other highly sensitive information unless the use has been specifically reviewed, authorized, secured, and documented.
Do not use RadiusOS FrontDesk to collect passwords, full payment-card data, bank credentials, Social Security numbers, protected health information, or other highly sensitive information unless the use has been specifically reviewed, authorized, secured, and documented.
Do not use RadiusOS FrontDesk to collect passwords, full payment-card data, bank credentials, Social Security numbers, protected health information, or other highly sensitive information unless the use has been specifically reviewed, authorized, secured, and documented.
Scope
Information Collected
Sources
Uses
Call and Voice Data
Cookies
Disclosures
Payments
Client Data
Retention
Security
Privacy Rights
State Disclosures
Children
International Use
Changes and Contact